Refund policy
Last updated: 05-AUG-2026
We want you to love what you ordered. If something isn't right, here's how returns and refunds work at [Store Name].
Return Window
You may request a return within 7 days of receiving your order. After this period, we're unable to offer a refund or exchange.
Conditions for Return
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging with tags/labels intact
- Accompanied by proof of purchase (order number or receipt)
The following items are not eligible for return:
- Items marked as final sale or clearance
- Personal care or hygiene-related products (if applicable)
- Products damaged due to misuse
How to Start a Return
Email us at accesomart@gmail.com with your order number and reason for return. Our team will respond within 1–2 business days with instructions.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 7–10 business days.
Exchanges
We only replace items if they are defective, damaged, or incorrect upon arrival. Contact us with photos of the issue at accesomart@gmail.com and we'll arrange a replacement or refund.
Damaged or Wrong Items
If your order arrives damaged or you received the wrong product, contact us within 48 hours of delivery with photos so we can resolve it quickly at no extra cost to you.
Return Shipping
Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect, in which case we cover the cost.